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Welcome To Your New
Macatawa Bank
Welcome To Your New Macatawa Bank
Same name. Same faces. More to love!
Hear why we’re excited to be joining the Wintrust Community Banks family!
Same name. Same faces. More to love!
Hear why we’re excited to be joining the Wintrust Community Banks family!
Key Dates
Key Dates
*All times reflected in Eastern Time (ET).
Wednesday, April 23
Wednesday, April 23
- The existing Macatawa Banking app can no longer be downloaded.
Saturday, April 26
Saturday, April 26
Friday, April 25
- Branches will be open during regular hours for servicing.
- Your accounts will be upgraded to the new system after closing on Friday, providing you with more account options and services.
- Your accounts will be governed by the policies in Disclosures and Other Information.
- Branches will close at their regular times.
- Bill Pay access will shut off at 7 a.m.
- Mobile check deposit will shut off at 1 p.m.
- The Macatawa Banking platform (online and mobile banking) will cease operations at 8 p.m.
Tuesday, April 29
Tuesday, April 29
Saturday, April 26
- Weekend debit and ATM card transactions will post to your account in the morning.
- Branches will be open during regular hours for servicing.
- Your accounts will be upgraded to the new system after closing on Friday, providing you with more account options and services.
- Your accounts will be governed by the policies in Disclosures and Other Information.
Friday, April 25
Friday, April 25
Monday, April 28
- Branches will close at their regular times.
- Bill Pay access will shut off at 7 a.m.
- Mobile check deposit will shut off at 1 p.m.
- The Macatawa Banking platform (online and mobile banking) will cease operations at 8 p.m.
- Emails with updates and account access details will be sent. Existing Macatawa credentials will still work for most customers.
- Branches will reopen with expanded lobby hours and services. Click here for more information
Monday, April 28
Monday, April 28
Tuesday, April 29
- Emails with updates and account access details will be sent. Existing Macatawa credentials will still work for most customers.
- Branches will reopen with expanded lobby hours and services. Click here for more information
- Weekend debit and ATM card transactions will post to your account in the morning.
- Emails with updates and account access details will be sent. Existing Macatawa credentials will still work for most customers.
- Branches will reopen with expanded lobby hours and services. Click here for more information
Sunday, May 25
Sunday, May 25
- Last day to log in to Wintrust Digital Banking with existing Macatawa Bank credentials. After this date, you must call the bank for account access if you haven’t logged in yet.
New Look. New Features.
Same Great Service.
New Look. New Features.
Same Great Service.
Wintrust Digital Banking
Wintrust Digital Banking
Introducing a refreshed, user-friendly platform branded Wintrust Community Banks. Look forward to a simpler interface, added features, and a consistent experience across all devices.
Business Banking
Business Banking
We’re also upgrading the banking experience for our business customers. Get a sneak peak at the new business banking experience and key conversion dates.
What’s New and Exciting
What’s New and Exciting
Here’s a sneak peek at some of the exciting new services, features, and programs
you’ll benefit from as a member of the Wintrust banking community:
Streamlined mobile and online banking1
Streamlined mobile and online banking1
Experience a simpler way to bank with the refreshed, user-friendly Wintrust Community Banks platform.
Expanded ATM access
Expanded ATM access
Enjoy the freedom to access cash wherever you go with the ability to use any ATM at no cost for most checking accounts.2
New no-fee and low-fee accounts
New no-fee and low-fee accounts
Explore our no-fee and low-fee accounts to find an option that fits your lifestyle.
Free coin counting3 machines
Free coin counting3 machines
Turn your loose change into extra savings by using the new fee-free coin counting machine at your local branch.
Programs and classes
Programs and classes
Access new programs, classes, and events designed to help you and your family reach your financial goals.
Zelle®1, 4: End of May
Zelle®1, 4: End of May
Instantly receive and send money to family, friends, and businesses with Zelle®. Coming at the end of May.
Tap-to-pay Debit Cards: June/July
Tap-to-pay Debit Cards: June/July
Keep an eye out for the arrival of your new contactless debit card in June or July and just tap it to pay.
Early Pay5
Early Pay5
Receive your paychecks up to two days earlier than your scheduled payday.
Ticketless transactions
Ticketless transactions
No deposit slip required when you come into any of our branches.
Foreign currency exchange
Foreign currency exchange
We can order euros, pounds, Canadian and 89 other currencies within a day.
Things To Know To Help Make
This Transition As Easy As Possible!
Things To Know To Help Make This Transition As Easy As Possible!
Things To Know To Help Make
This Transition As Easy As Possible!
No changes to your numbers
Your account and routing numbers stay the same, and your debit card number remains unchanged. You can use your current card until it expires.
Backup statements
Self-service account statements and transaction history are available until the conversion; however, after conversion, a Macatawa Bank team member can help you retrieve your data. We recommend downloading or printing the last 3 – 4 months of statements to have them handy.
Automatic payments
Your existing direct deposits, automated payments, and transfers will continue to be processed using the same Macatawa Bank routing number.
No changes to your numbers
No changes to your numbers
Your account and routing numbers stay the same, and your debit card number remains unchanged. You can use your current card until it expires.
Backup statements
Backup statements
Self-service account statements and transaction history are available until the conversion; however, after conversion, a Macatawa Bank team member can help you retrieve your data. We recommend downloading or printing the last 3 – 4 months of statements to have them handy.
Automatic payments
Automatic payments
Your existing direct deposits, automated payments, and transfers will continue to be processed using the same Macatawa Bank routing number.
No changes to your numbers1
Your account and routing numbers stay the same, and your debit card number remains unchanged. You can use your current card until it expires.
Backup statements
Self-service account statements and transaction history are available until the conversion; however, after conversion, a Macatawa Bank team member can help you retrieve your data. We recommend downloading or printing the last 3 – 4 months of statements to have them handy.
Automatic payments
Your existing direct deposits, automated payments, and transfers will continue to be processed using the same Macatawa Bank routing number.
Have Questions
Or Need Help?
Have Questions
Or Need Help?
Helpful resources to get the most out of Wintrust Community Banks’ Digital Banking.
FAQs
FAQs
Get answers to frequently asked questions about using the new Digital Banking experience.
Mobile App Demos
Mobile App Demos
See Wintrust's mobile app1 in action! Take guided walkthroughs of all the features, and learn tips and tricks.
Online Banking1 Demos
Online Banking1 Demos
See Wintrust's online banking experience in action! Take guided walkthroughs of all the features, and learn tips and tricks.
Download the Wintrust Community Banks Mobile App.1 Get ready for personalized budgeting insights, easier-to-identify transactions, and the ability to check your account balances without the need to log in!
Branches That Will Remain Open
During Conversion Weekend
Branches That Will Remain Open During Conversion Weekend
The following branches will be open on 4/26 during regular hours for servicing. On 4/28, these branches will open with expanded service hours.
- 16th Street: 699 East 16th Street, Holland, MI 49423
- Allendale: 6299 Lake Michigan Drive, Allendale, MI 49401
- Byron Center: 2261 84th Street SW, Byron Center, MI 49315
- Breton Village: 2440 Burton Street SE, Grand Rapids, MI 49546
- Cascade: 6330 28th Street SE, Grand Rapids, MI 49546
- Clyde Park: 5271 Clyde Park Ave SW, Wyoming, MI 49509
- Douglas/Saugatuck: 132 Blue Star Highway Douglas, MI 49406
- East Beltline: 3177 Knapp Street NE, Grand Rapids, MI 49525
- Gaines: 1575 68th Street SE, Grand Rapids, MI 49508
- Grandville: 3191 44th Street SW, Grandville, MI 49418
- Grand Haven: 15135 Whittaker Way, Grand Haven, MI 49417
- Hamilton: 4758 – 136th Ave, Hamilton, MI 49419
- Hudsonville: 3526 Chicago Drive, Hudsonville, MI 49426
- Jenison West: 2020 Baldwin Street, Jenison, MI 49428
- Maple Avenue: 701 Maple Ave., Holland, MI 49423
- Northside: 489 Butternut Drive, Holland, MI 49424
- Riley Street: 12415 Riley Street, Holland, MI 49424
- Zeeland State: 41 N. State Street, Zeeland, MI 49464
Attention Quicken And Quickbooks users
Attention Quicken And
Quickbooks users
Attention Quicken And
Quickbooks users
Attention Quicken And Quickbooks users
Macatawa Bank is migrating to a new online and mobile banking system on April 28, 2025. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.
Conversion instructions are available below. The conversion instructions reference two action dates. Please use the dates provided below:
1st Action Date
1st Action Date
Friday, April 25, 2025
before 5 p.m. ET
Friday, April 25, 2025 before 5 p.m. ET
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date
2nd Action Date
Monday, April 28, 2025
Monday, April 28, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivation and reactivation of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection by searching for Wintrust Community Banks.
Conversion Instructions
Conversion Instructions
Quicken and QuickBooks aggregation services may be interrupted for up to 3 – 5 business days.
You’re encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
Quicken >
Add Wintrust Digital Banking
To Your Contacts
Add Wintrust Digital Banking
To Your Contacts
Add Wintrust Digital Banking To Your Contacts
Add Wintrust Digital Banking to your text message (SMS) contacts
Add Wintrust Digital Banking to your text message (SMS) contacts
Add 32648 and 40574 to your phone contacts so you can receive notifications via text as well.
Add Wintrust Digital Banking to your email contacts
Add Wintrust Digital Banking to your email contacts
Add no-reply@digital.banking.wintrust.com, noreplyauthenticationbanking@wintrust.com, and no-reply@authentication.banking.wintrust.com to your email contacts so they don’t get marked as spam.
Get Answers To Most
Common Questions
Get Answers To Most
Common Questions
Get Answers To Most Common Questions
BILL PAYMENT
BILL PAYMENT
Will Macatawa Online Banking bill pay eBills be converted to Wintrust Digital Banking?
Will Macatawa Online Banking bill pay eBills be converted to Wintrust Digital Banking?
As of April 25, 2025, all enrolled eBills will be canceled in Macatawa Online Banking bill pay and switched to paper statements. Customers will need to re-enroll in eBills within Wintrust Digital Banking.
DISPLAY ORDER
DISPLAY ORDER
Will Macatawa Online Banking users retain their display order of accounts once converted to Wintrust Digital Banking?
Will Macatawa Online Banking users retain their display order of accounts once converted to Wintrust Digital Banking?
Macatawa Online Banking users are encouraged to take a screenshot of their Macatawa Online Banking display order if they would like to replicate it within Wintrust Digital Banking after conversion.
ENROLLMENT
ENROLLMENT
Will Macatawa customers be able to enroll in Macatawa Online Banking until Wintrust Digital Banking goes live?
Will Macatawa customers be able to enroll in Macatawa Online Banking until Wintrust Digital Banking goes live?
Customers can enroll in Macatawa Online Banking until Wednesday, April 23. Wintrust Digital Banking will then be available to Macatawa customers beginning Monday, April 28.
HIDDEN ACCOUNTS
HIDDEN ACCOUNTS
Will any previously hidden accounts on Macatawa Online Banking remain hidden in Wintrust Digital Banking?
Will any previously hidden accounts on Macatawa Online Banking remain hidden in Wintrust Digital Banking?
Yes. Accounts you've marked as hidden in the Macatawa Online Banking will remain hidden within Wintrust Digital Banking.
TRANSFERS
TRANSFERS
Will scheduled transfers from Macatawa Online Banking be converted to Wintrust Digital Banking?
Will scheduled transfers from Macatawa Online Banking be converted to Wintrust Digital Banking?
Yes. These transfers will be converted with the next available date (in the case of a non-business day). We ask Macatawa customers to log into Wintrust Digital Banking after Monday, April 28, to verify converted transfer date and frequencies align with customer expectations.
TRANSACTIONS
TRANSACTIONS
I used my debit card, but the transaction isn’t showing online or at the branch. What’s going on?
I used my debit card, but the transaction isn’t showing online or at the branch. What’s going on?
Any debit card transactions made between Thursday, April 24, and Sunday, April 27, won’t show in online banking or be reflected in your balance right away. These will post to your account and appear in your available balance on the morning of Tuesday, April 29.
The customer guide said April 26 – 28. Which dates are correct?
The customer guide said April 26 – 28. Which dates are correct?
The correct window is April 24 through April 28. The printed guide listed a shorter range, but this updated timing reflects what’s actually happening.
BRANCH HOURS
Will the hours for the branch office change?
BRANCH HOUR
Will the hours for the branch office change?
Yes. We are excited to announce the hours listed below, which include expanded lobby hours.
Hours beginning Monday, April 28: Monday - Friday: 9 a.m. - 5 p.m., Saturday: 9 a.m - 12 p.m
Branch hours change exceptions:
- Grand Rapids: 116 Ottawa Ave. Closed Saturday
- 8th St.: 141 E. 8th St. - Closed Saturday
- Zeeland Main: 815 E. Main - Drive-Thru only Monday - Friday, 10 a.m. - 3 p.m.
- Freedom Village (residents only): 145 Columbia Ave. - Monday, Tuesday, Thursday, Friday, 10 a.m. - 3 p.m
BRANCH HOUR
Will the hours for the branch office change?
Yes. We are excited to announce the hours listed below, which include expanded lobby hours.
Hours beginning Monday, April 28: Monday - Friday: 9 a.m. - 5 p.m., Saturday: 9 a.m - 12 p.m
Branch hours change exceptions:
- Grand Rapids: 116 Ottawa Ave. Closed Saturday
- 8th St.: 141 E. 8th St. - Closed Saturday
- Zeeland Main: 815 E. Main - Drive-Thru only Monday - Friday, 10 a.m. - 3 p.m.
- Freedom Village (residents only): 145 Columbia Ave. - Monday, Tuesday, Thursday, Friday, 10 a.m. - 3 p.m
1. Digital Banking Services. Online or mobile banking required to access Zelle®. Internet/mobile connectivity required. Mobile banking required to access remote deposit capture. Deposits made through mobile banking or remote deposit capture are subject to deposit limits & funds are typically available by next business day. Deposit limits may change at any time. Third-party message/data rates & other restrictions may apply. For more information go to wintrust.com/agreement-and-disclosure.
2. ATM Fees. No Wintrust Financial Corporation ('WTFC') transaction charge at ATMs in the Allpoint, ATM Access (Town Bank customers only), MoneyPass, or Sum networks. Banks outside the network may impose ATM surcharges. Surcharge fees assessed by owners of domestic ATMs outside the network may be reimbursed depending on account type. Reimbursement excludes 1.10% International Service fee for certain foreign transactions conducted outside the continental U.S.
3. Free Coin Counting. Available for consumer households, business customers, & nonprofits. Fees may apply for non-customer businesses.
4. Zelle®. Zelle® is intended for sending money to people and businesses you trust. Dollar & frequency limits apply. Transactions between enrolled consumers/users typically occur in minutes. To send or receive money with Zelle®, both parties must have an eligible checking or savings account.
Zelle® & the Zelle® related marks are wholly owned by Early Warning Services, LLC & are used herein under license.
5. Early Pay. Early Pay allows eligible direct deposits for consumer accounts to be credited to your account up to 2 days early. Early availability is not guaranteed & is determined based on receipt of payer information and standard fraud prevention monitoring. Direct deposit is a payment made by a government agency, employer, or other third-party organization via electronic deposit, but does not include teller/ATM/mobile or remote deposits, wire transfers, digital banking/telephone transfers between accounts at WTFC, external transfers from accounts at other financial institutions, peer-to-peer network payments like Zelle® or Venmo, or debit card transfers & deposits.
