What is Zelle^®?

Zelle^® is a fast, safe and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S.¹. If your customers use Zelle^® within their mobile banking app or online banking, they can send payments directly to your Wintrust Community Bank account with just your email address or U.S. mobile number. With Zelle^®, payments typically arrive within minutes.¹

How do I use Zelle^® with a small business account?

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into Wintrust’s iBusinessBanking platform and select “Zelle^®” from the “Money Movement” tab. If you do not see this option, please contact your banker or treasury management sales representative. 

Select the email address, U.S. mobile number, and accounts that you would like to use with Zelle^®.  Receive a one-time verification code, enter it, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply add a trusted recipient’s email address or U.S. mobile number, add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle^® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you a payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a small business account, click “Zelle^®,” and then select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

If your customer is using Zelle^® through their banking app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. With small business accounts, Zelle does not currently support sending money to users only enrolled in the Zelle app, and you should arrange for a different payment method.

Is my information secure?

Keeping your money and information safe is a top priority for Wintrust Community Banks. When you use Zelle^® within our iBusinessBanking™ platform, your information is protected with the same technology we use to keep your account safe.

How do I know if my small business is eligible to use Zelle^®?

You can use Zelle^® if you have an eligible business checking account. If you do not see the “Zelle^®” option in iBusinessBanking™, please contact your banker or treasury management sales representative.

Can I use Zelle^® internationally?

No, in order to use Zelle^® the sender and recipient’s bank or credit union accounts must be based in the U.S.
 

Who can I send money to with Zelle^® when I have a small business bank account?

When you use Zelle^® with a small business account, you can send money to other small businesses with an eligible account at a financial institution that offers Zelle^® to small businesses. You can also send money to consumers who have access to Zelle^® through their mobile banking app or online banking. At this time, we don’t support sending to (or receiving from) consumers who are only enrolled in the Zelle^® app.

If the small business or consumer you send money to has already enrolled with Zelle^® through their bank’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer enrolled in the Zelle^® app, and the payment won’t go through, a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending money to users enrolled in the Zelle^® app.

If you sent money to the wrong person, please immediately call our customer support team at 847-939-9050 so we can help you.

How long does it take to receive payments with Zelle^®?

Once you’re enrolled with Zelle^®, the money you receive is typically available within minutes.
 

How do I tell my customers that they can pay me with Zelle^®?

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^® and that they can easily send you money from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®.”
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®2).
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note that you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s mobile banking app or online banking. You will not be able to receive payments from consumers enrolled in only the Zelle^® app.

Does Zelle^® or Wintrust offer purchase protection?

Neither Wintrust nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Are there any fees to use Zelle^® with a small business account at Wintrust?

No, Wintrust does not charge a fee to use Zelle^® with a small business account. However, for the Entrepreneur Checking, Business Community Checking and Have-It-All Checking accounts, Zelle^® transactions will count towards the number of free transactions for the month. If you exceed the number of allowed transactions for your account, a fee will apply for each additional Zelle^® payment sent or received.
 

Are there any differences in the experience between using Zelle^® with my personal bank account versus my small business account?

Whether you use Zelle^® with a business or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their mobile banking app or online banking don’t need to do anything different to send money to a small business. They use the existing Zelle^® experience they already know and trust within their bank’s mobile app or online banking. However, the experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.

I already use Zelle^® through my personal bank account. How do I enroll to use Zelle^® with my small business bank account?

Simply log into Wintrust’s iBusinessBanking™ platform, select “Money Movement” and then “Zelle^®”.  Then, select an email address, U.S. mobile number, and accounts that you would like to use with Zelle^®. 

Important note: If you already use Zelle^® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

Who should I call if I have questions or need help?

Please call Wintrust Treasury Management at 847-939-9050 so we can help you.

Can I cancel a payment if I sent money using Zelle^®?

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If you send money to a small business or consumer already enrolled with Zelle® through their bank or credit union's mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 847-939-9050 so we can help you.